Returns & Exchange Policy

Thank you for choosing Hair NY Extensions! We are committed to ensuring our customers are satisfied with their purchase. To protect both our customers and our business, the following terms and conditions apply to returns and exchanges:

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1. Refunds and Exchanges
   •    You have the right to request a refund or exchange within 14 days of receiving your order, in accordance with the UK Consumer Contracts Regulations.
   •    To qualify, the product must be:
   •    Unopened
   •    Unused
   •    In its original packaging and in a condition suitable for resale.
   •    Any item that has been opened, used, or tampered with will not be eligible for a refund or exchange.

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2. Non-Refundable Items
   •    Opened or used products are considered non-refundable due to hygiene and safety reasons.
   •    If a product is returned in an unsellable condition, we reserve the right to refuse a refund or exchange.

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3. Delivery Costs
   •    Customers are responsible for covering the return delivery charges.
   •    We recommend using a tracked and insured shipping service to ensure the safe return of goods, as we cannot take responsibility for items lost or damaged in transit.

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4. Aftercare Guidelines for Hair Extensions
   •    Our hair extensions are designed to last several months when maintained correctly.
   •    Refunds or exchanges will not be provided if the product has been damaged due to improper application or lack of adherence to our aftercare instructions.
   •    We strongly advise using a qualified hair technician for application and strictly following our aftercare recommendations to ensure longevity.

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5. Important Notes
   •    If you encounter any issues with your order, please contact us at: info@hairnyextensions.com within 14 days of receipt, and our customer care team will assist you.
   •    By purchasing from Hair NY Extensions you agree to our Terms and Conditions of Sale, which include this Returns & Exchange Policy.